SODEXO

Governance

One boundary, applied on every screen: what can be cited and what stays in the room.

Pill legend . what every marker in the portal means

Tier
  • Tier 1 governedGoverned, cited and cleared. Usable externally.
  • Tier 2 workingWorking intel. Informs behaviour, never cited.
Expiry (Tier 2 signals)
  • ExpiredOut of date. Refresh before use.
  • Expires 2026-09Expires within 30 days.
  • Valid to 2027-04Valid to the stated month.
Confidence
  • HighDocumented, source named.
  • MediumSingle credible source.
  • LowUnverified. Do not act alone on it.
Warmth
  • 2Engaged . two-way contact in the last quarter.
  • 1Aware . knows Sodexo, no active dialogue.
  • 0Cold . no contact history.
Citation status
  • OpenCite anywhere, including public channels.
  • Board-onlyBoard papers and RFP responses only.
  • RestrictedNot usable. Clearance pending.

Two-tier trust boundary

Tier 1 governed

Governed, cited, cleared. Published data, client-signed evidence and cleared case studies. Everything here carries a source and survives scrutiny in a board paper.

Tier 2 working

Working intelligence, private, expiring. Conversations, informal signals and unverified reports. It shapes who Sodexo approaches and when. It is never quoted.

Two-tier boundary rule

Tier 1 evidence can be cited in written communications, board papers and RFP responses. Tier 2 intelligence informs behaviour but is never cited externally. Tier 2 entities never appear in exported evidence packs.

Full definition in Knowledge library . Methodology tab

Withdrawal and correction requests

Commitment 7. Any named individual can ask for their record to be withdrawn or corrected. Figures cover the current calendar month and are anonymised.

Requests this month
3
Two corrections. One withdrawal.
Closed inside fifteen days
100%
Against the stated service level.
Longest open request
4 days
Anonymised. Inside the window.

Steward checks every working day for requests open beyond fifteen working days and raises them on this dashboard as a priority action. None are open beyond the service level today.

Ethics . commitment 7 and the request route

What happens when Tier 2 becomes Tier 1

  1. 1

    Intake session logs the claim

    A BD, ops or bid contributor states the claim in a quarterly intake session. It is logged as a card in the intake queue with an owner and a target tier.

  2. 2

    Case study or citation prepared

    Marketing assembles the underlying evidence, including client sign-off, published data and system extracts and drafts the anonymised asset.

  3. 3

    Marketing clears

    Anonymisation, claim wording and evidence strength are checked against the citation standard. The target tier is confirmed: Open, Board-only or Restricted.

  4. 4

    Legal / Ops sign-off

    Client confidentiality obligations are verified. Anything that cannot be evidenced in writing is refused, not softened.

  5. 5

    Moves to Tier 1 . now cited

    The asset appears in the case-study library and becomes available to evidence packs, board papers and RFP responses.

Export governance

Every evidence pack that leaves the portal carries a receipt. This is the file audit trail Sodexo Legal reviewed.

  • 2026-08-21 09:12WUTHTrust Chair briefing21 included · 2 suppressed · RCPT-2026-0041
  • 2026-08-14 16:38Leeds TeachingCFO evidence pack14 included · 3 suppressed · RCPT-2026-0040
  • 2026-08-06 11:04Alder HeyBid team reference11 included · 1 suppressed · RCPT-2026-0039
Open the full export log →

Radar connectors

Connectors are enabled, paused and retired here and nowhere else. Connector output is Tier 1 by definition. A connector cannot be configured to ingest Tier 2 material. The radar never scrapes anything behind authentication.

  • ACTIVENHS board papersNHS board papers . Daily . 0 6 * * * . last run 2026-08-30 06:04 . OK . 2841 items . owner Governance
  • ACTIVENHS England papersNHS England papers . Daily . 0 7 * * * . last run 2026-08-30 07:02 . OK . 612 items . owner Governance
  • ACTIVECQC reportsCQC reports . Daily . 30 6 * * * . last run 2026-08-30 06:31 . OK . 388 items . owner Governance
  • ACTIVEProcurement noticesProcurement notices . Every 6 hours . 0 */6 * * * . last run 2026-08-30 06:00 . PARTIAL . 1477 items . owner Governance
  • ERRORHSJ and pressHSJ and press . Every 4 hours . 0 */4 * * * . last run 2026-08-30 04:00 . FAILED . 5210 items . owner Governance
  • ACTIVECompanies HouseCompanies House . Weekly . 0 5 * * 1 . last run 2026-08-24 05:00 . OK . 209 items . owner Governance

Relevance weightings are versioned here. Board papers and CQC score 30. NHS England 24. Procurement 22. Companies House 16. Press 12. Freshness decays over 90 days. Scores are advisory and never gate a promotion.

External evidence sources

  • Companies House . find-and-update.company-information.service.gov.uk . Officer changes and filings on named trusts and suppliers.
  • NHS Digital ODS . digital.nhs.uk/services/organisation-data-service . Canonical trust identities and ODS codes.
  • Contracts Finder . contractsfinder.service.gov.uk . Published notices and awards across public procurement.
  • PLACE . digital.nhs.uk/services/place . Estates condition assessments feeding readiness scores.
  • NHS Providers . An overview of NHS secondary care . nhsproviders.org/resources/nhs-secondary-care-an-overview . The 209 trusts denominator.
  • Sodexo UK Healthcare . Efficiency across healthcare 2025 . uk.sodexo.com/insights/market-trends/2025/efficiency-across-healthcare . The half-outsource market share behind the 100-trust pool.
  • Market view reports . Ten authoritative sources for the Priority-40 market claims. See the Market view tab in the Knowledge library.

Radar promotions log

    Open the intake queue →

    Digest delivery log

    • SENTWeek ending 2026-08-23Audit GOV-2211

      Roles resolved at send time. BD Director . Governance . Marketing lead . Account-owners referenced. 4 internal addresses. Four headline signals. Two themes crossed the threshold.

    • SENTWeek ending 2026-08-16Audit GOV-2190

      Roles resolved at send time. BD Director . Governance. 2 internal addresses. Three headline signals.

    • HELDWeek ending 2026-08-09Audit GOV-2166

      Roles resolved at send time. BD Director . Governance . External adviser. 2 internal addresses. One recipient resolved to a non-Sodexo domain. The send was refused and the digest was held for governance review.

    Delivery is restricted in code to Sodexo domains. Promotion destinations recorded here are Attach to trust profile . Create builder trigger . Attach to existing campaign . File as knowledge request.

    Open the executive digest →

    Learning-system audit trail

    Version promotions, template validator strips, analytics exports and reply-loop entries all land here. Nothing in the learning system is silent.

    • 2026-07-14 10:12ART-001 . v1.0 to DEPRECATED, v2.0 to LIVES. Ahmed

      Overtime figure cleared for external citation. Uncleared staffing anecdotes removed.

    • 2026-06-30 16:44ART-006 . artefact deprecatedJ. Rossi

      2025 cost base no longer representative after the fleet contract moved.

    • 2026-06-11 11:31TPL-001 . one Tier 2 fragment strippedP. Coleman

      Private note on the interim finance director removed before save.

    • 2026-08-22 13:07Reviewer leaderboard exported to CSVT. Willis

      Filter set. Stage all . Role all . Last 30 days. Guardrail watermark applied.

    Knowledge library →Reviewer analytics →

    Trust readiness assessor runs

    Every assessor run is logged with trust, colleague, timestamp, sections read and the actions clicked on the report.

    • 2026-08-28 09:41WUTH . Full . 10 sectionsP. Coleman

      Send to Campaign builder . Export to PDF

    • 2026-08-26 15:02Leeds Teaching . Executive . 10 sectionsT. Willis

      Send a paper

    • 2026-08-24 11:18Alder Hey . Full . 10 sectionsP. Coleman

      Draft a LinkedIn post

    Open the trust readiness assessor →